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about our services
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Mortgage Route |
45 Market Street
Wirral
Merseyside
CH47 2BQ |
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates
financial services. It requires us to give you this
document. Use this information to decide if our services
are right for you.
2. Whose products do we offer?
Insurance
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We
offer products from a range of insurers for term
insurance, critical illness, mortgage
protection, health insurance, buildings and
contents. |
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We
only offer products from a limited number of
insurers for accident and sickness.
Ask us for a list of the insurers we offer
insurance from. |
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We
only offer products from a single insurer. |
Mortgages
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We
offer mortgages from the whole market. |
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We
only offer mortgages from a limited number of
lenders. |
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We
only offer mortgages from a single lender.
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3. Which service
will we provide you with?
Insurance
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We
will advise and make a recommendation for you
after we have assessed your needs. |
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You will not receive advice or a recommendation
from us for term insurance, critical illness,
mortgage protection, health insurance, buildings
and contents and accident and sickness. We may
ask some questions to narrow down the selection
of products that we will provide details on. You
will then need to make your own choice about how
to proceed. |
Mortgages
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We
will advise and make a recommendation for you
after we have assessed your needs. |
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You will not receive advice or a recommendation
from us. We may ask some questions to narrow
down the selection of products that we will
provide details on. You will then need to make
your own choice about how to proceed. |
4. What will you
have to pay us for our services?
Insurance
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A fee |
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No
fee for advising on and arranging term
insurance, critical illness, mortgage
protection, health insurance, buildings and
contents and accident and sickness. |
You will receive a quotation which will tell you
about any other fees relating to any particular
insurance policy.
Mortgages
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No
fee. We will be paid by commission from the
lender. |
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A
fee of £300 or 1% of loan, whichever is greater,
payable upon completion of the mortgage. An
example of this is a £50,000 mortgage would
result in a £500 fee. We will refund any
commission from the lender to you. |
You will receive a key facts illustration when
considering a particular mortgage which will tell you
about any fees relating to it.
5. Who regulates us?
Mortgage Route,
45 Market Street, Wirral, Merseyside CH47 2BQ is
authorised and regulated by the Financial Services
Authority. Our FSA Register number is 310271
Our permitted business is advising on and arranging
non-investment insurance contracts and mortgages
You can check this on the FSA’s Register by visiting the
FSA’s website www.fsa.gov.uk/register or by contacting
the FSA on 0845 606 1234.
6. What to do if you have a
complaint
If you wish to register a complaint, please contact us:
In writing: Write to Mortgage Route, 45 Market
Street, Wirral, Merseyside CH47 2BQ
By phone: Telephone 0845 2255171
If you cannot settle your complaint with us, you may be
entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the
Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to
compensation from the scheme if we cannot meet our
obligations. This depends on the type of business and
the circumstances of the claim.
Insurance
Insurance advising and arranging is covered for 100% of
the first £2,000 and 90% of the remainder of the claim,
without any upper limit.
Mortgages
Mortgage advising and arranging is covered for 100% of
the first £30,000 and 90% of the next £20,000 so the
maximum compensation is £48,000.
Further information about compensation scheme
arrangements is available from the FSCS.
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